Window delivery

Posted by Kauriee on October 06, 2000 at 11:47:55:

Hello all,
I am wondering if any of you have ever had your customers sign a document...say an "acceptance aggreement" or something along those lines, that states that the customer has inspected the window and finds there to be no defects etc...? A way of covering yourself from someone turning around later and saying there was a crack or other problem at the time of delivery. Also, do any of you give your customers instructions on how to care for the window once it is installed? I am mainly referring to large leaded windows. What other things do you do for your customers upon delivery and installation of the windows? Do you provide a list of the glass used for possible future repairs? I am going to be delivering 4 large windows (5'x6') the end of this month, and would like to provide the customer with mainenance information (cleaning mostly), and anything else that might be of use to them, as well as protect myself. Just wondering what others do, and what your reccommendations might be.

Thank you in advance!

Kauriee

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Re: Window delivery Graham 20:57:59 10/06/00 (0)

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: Hello all, : I am wondering if any of you have ever had your customers sign a document...say an "acceptance aggreement" or something along those lines, that states that the customer has inspected the window and finds there to be no defects etc...? A way of covering yourself from someone turning around later and saying there was a crack or other problem at the time of delivery. Also, do any of you give your customers instructions on how to care for the window once it is installed? I am mainly referring to large leaded windows. What other things do you do for your customers upon delivery and installation of the windows? Do you provide a list of the glass used for possible future repairs? I am going to be delivering 4 large windows (5'x6') the end of this month, and would like to provide the customer with mainenance information (cleaning mostly), and anything else that might be of use to them, as well as protect myself. Just wondering what others do, and what your reccommendations might be. : Thank you in advance! : Kauriee

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